Our very best wishes for a great festive break and a happy, healthy and successful 2025. We will close at 5pm on Monday 23 December 2024, reopening at 9am on Thursday 2 January 2025.

Please note: Pongees will be offline on 16/02/24 between 15:30 and 20:00 GMT for server maintenance.

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Terms of Use

1. About us

1.1. This website (the “Site”) is owned and operated by Pongees Limited ("Pongees", “we”, “our”, and “us”).

1.2. We are a company registered in England and Wales under number 00259981. Our registered office is at 9 Schooner Court, Crossways Business Park, Dartford, Kent DA2 6NW.

1.3. Our VAT number is 259981.

2. Use of this Site

2.1. This Site is provided for your personal and non-commercial use only.

2.2. Our online service for orders of Pongees silk fabrics placed via this Site or by telephone is governed by our Terms and Conditions of Sale. By placing an order with us, you agree to be bound by these Terms and Conditions of Sale. If you do not accept these terms and conditions, you should not place an order.

2.3. By using this Site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms of use, you must not use this Site.

2.4. We seek to make this Site as accessible as possible. If you have any difficulties using the Site, please contact us.

2.5. Pongees reserves the right to suspend access to, or withdraw all or any elements of this Site, and to restrict access to some parts to registered users only. Pongees reserves the right to make changes to this Site at any time without notice.

3. Your information

We process information about you in accordance with our Privacy Policy.

4. Ownership of rights

This Site and all intellectual property rights in it are owned by or licensed to Pongees.

5. Accuracy of information and availability of this Site

5.1. While we try to make sure that this Site is accurate, up-to-date and free from bugs, we cannot promise that it will be. Any reliance that you may place on the information on this Site is at your own risk.

5.2. While we try to make sure that this Site is available for your use, we do not promise that the Site is available at all times nor do we promise the uninterrupted use by you of the Site.

6. Our liability

6.1. Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for any losses that were not foreseeable to you and us when these terms of use were formed or that were not caused by any breach on our part.

6.2. We are not responsible for any business losses or losses to non-consumers.

7. Links

7.1. You may link to our Site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. We reserve the right to withdraw linking permission without notice.

7.2. Where this Site contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those websites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. Your use of a third party websites or resources may be governed by the terms and conditions of that third party.

8. Viruses

You must not misuse this Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to this Site, the server on which this Site is stored or any server, computer or database connected to this Site. You must not attack this Site via a denial-of-service attack or a distributed denial-of service attack.

9. Enforceability

If any part of these terms of use is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

10. Changes to the terms

We reserve the right to change these terms of use from time to time and recommend that you look through them on a regular basis.

11. Dispute resolution

11.1. If you wish to make a complaint in relation to goods you have purchased online, please email sales@pongees.com.

11.2. If your complaint remains unresolved, we can consider various methods of dispute resolution. The EU provides an online dispute resolution platform which exists to assist the resolution of disputes between online traders and consumers. The platform, and more information about it, can be accessed here: https://ec.europa.eu/consumers/odr.

12. Law and jurisdiction

This contract shall be governed and construed with the laws of England and Wales. The courts of England and Wales will have jurisdiction over any dispute or claim arising out of or in connection with these terms and conditions and orders made pursuant to it.

Contacting us:

If you have any comments or suggestions about Pongees or this website, you can contact us:

By post:


Pongees Limited,

9 Schooner Court,

Crossways Business Park,

Dartford,

Kent

DA2 6NW.

By email:sales@pongees.com

By telephone:+44(0)20 7739 9130